Why “we understand our people” may be the most dangerous assumption in HR

Based on responses from 1,500 UK employees and 100 HR decision-makers, this report explores the business risks of mistaking leadership confidence for employee reality.
Discover where the biggest perception gaps exist and how better listening can strengthen support, trust and retention.
How well do you really understand your people?
The BHN Extras Stretch It Survey 2026 uncovered a significant disconnect:
- 90% of HR decision-makers are confident they accurately understand how employees feel at work
- Only 32% of employees say their employer fully understands what they need to feel supported
- Just 25% of employees feel positive and energised at work
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Complete the form and you will receive an email with the report. Discover whether your employee support strategy reflects what your people genuinely need.
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